【全非资讯·加纳】Ghana: MTN Ghana Pledges Continued Innovation to Improve Customer Co…

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他表示，此次活动也旨在向客户保证，MTN (MTN集团) 将继续倾听他们的声音，并提供创新服务，以支持他们的业务和个人生活。

客户答谢花车是MTN Ghana (MTN 加纳)在该国庆祝运营30周年系列活动的一部分。



原文原文 / Original Text

MTN, a leading telecommunications company, has pledged to continue innovating and introducing services that bring greater convenience to customers as it marks 30 years of operations in Ghana.

The company made the commitment during a customer appreciation float through the streets of Ashaiman on Wednesday, October 7, as part of activities to celebrate its 30th anniversary.

Hundreds of MTN employees participated in the nationwide customer appreciation exercise, engaging customers and members of the public, presenting them with tokens of appreciation and thanking them for their trust, loyalty and partnership over the past three decades.

The exercise formed part of MTN Ghana's customer engagement activities aimed at bringing the company closer to its customers, listening to their concerns and gathering feedback to improve service delivery.

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The Chief Customer Experience Officer of MTN Ghana, Mrs Jemima Kotei-Walsh, told the media that the company was also using the engagement to educate customers on mobile money fraud, cyber fraud and other forms of fraud, as well as how to protect themselves.

According to Mrs Kotei-Walsh, feedback received from customers during the exercise had been very positive, with many expressing excitement about the company's decision to engage them directly in their communities.

She said MTN Ghana had introduced several self-service initiatives, including self-service SIM swaps, eSIM and PIN resets, to give customers greater control over basic services.

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来源：AllAfrica (https://allafrica.com/)
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